Our provider,  contracted to manage our backflow prevention program.

Who do I contact with questions concerning this program?

BSI Online, a backflow management firm, has been contracted to maintain the backflow program for South Palos Township Sanitary District.

All questions should be directed to BSI Online customer service at 1-888-966-6050 or email support@backflow.com.

South Palos Township Sanitary District (the District) diligently delivers safe and reliable drinking water to its customers. This effort begins with protecting our water supply sources and continues through the entire conveyance, treatment, and distribution process until the water reaches your service line. Preventing backflow into the public water supply is an integral part of ensuring safe drinking water.

The water distribution system allows water to travel in one direction from the distribution system to the customer. Under certain conditions, water can flow opposite to the normal flow. This unwanted process is known as backflow. When this occurs, potentially harmful contaminants can mix with drinking water and threaten the safety of our potable water supply.

Essentially, backflow prevention devices are valves that prevent water from your home or business from going back into the District’s water system in the event of a sudden loss of pressure in the distribution system. Irrigation systems are a priority, for backflow prevention programs because of the possibility of contamination from lawn chemicals, pet waste, or other pollutants.

Our backflow, cross-connection provider BSI’s Customer Portal   https://www.bsionlinetracking.com/customer

Learn more about the District’s backflow program at  https://backflow.com/backflow-academy/

Learn more than you may want to know about backflow and cross-connection at BSI’s online BLOG at https://backflow.com/blog/